{"xsrfToken":"f292ef93329cd2bfc0c874eabc3900b21c25927e_lout","branding":{"id":"1","key":"ps","name":"Pally Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#081b30","headerLinkHoverBGColor":"#081b30","headerBadgeColor":"#081b30"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YTNlODcxLTRhY2YtNGJjMC04N2M0LTFmNGYzNGI0ZDhmMCI6WyJyZWFkIl19LCJleHAiOjE3NDAyNTY1NjksIm5iZiI6MTc0MDI1NTk2OX0.G5Vl3ZUBjPFa9RooIPB8xLOOYpyJWvgsVv3Dh0-gcmU&client=49bc65f8-c039-4606-87de-7e0849c3d504&mode=fit","logoId":"74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","userInitialAnnouncementMessageWiki":"<p>Version 3.3.2 has been released.</p>\n<p>Release notes for version 3.3.2:</p>\n<p>New features:<br> Added 5 kg extra payload for UR20 and UR30 robots with Polyscope 5.19 and newer.<br> Added Turkish translation to the Operator Interface</p>\n<p>Bugfixes:<br> Fixed an issue with freezing GUI when loading an existing program without a valid license<br> Fixed an issue where rf_foam_height was not properly taken into account when calculating vertical exit waypoint</p>\n<p>Release notes for version 3.3.1:</p>\n<p>New features</p>\n<p>Imperial Units on the Operator Interface<br> Now it is possible to choose between metric and imperial measurement system. This can be done together with the Operator Language selection in Program - Pally - Advanced - Operator. The pallet and product dimensions of all patterns will appear in the selected measurement system, regardless of the the settings that were used in Myrobot.Cloud when the pattern was created.</p>\n<p>Pallet Calibration Adjustments wizard<br> Now it is possible to adjust existing pallet calibrations by one click! Move the pallet reference points in any direction, rotate and tilt the pallet level by any angle. Just go to Program - Pally - Pallet - start the wizard and follow the instructions.</p>\n<p>Improvements</p>\n<p>Added InstanceId variable to all callbacks to access Pallet Manager daemon instances in Dual Product Mode</p>\n<p>Added Unigripper Colight Mini and Maxi into supported gripper types</p>\n<p>Gripper weight is now editable for all gripper types</p>\n<p>Offline copy of the User manual removed, QR code and link to the online KB added</p>\n<p>When selecting custom gripper, some experimental features that are not relevant for custom grippers are deactivated</p>\n<p>Minor improvement in the return path optimizer</p>\n<p>Program startup time improved by 40%</p>\n<p>Replace existing license made easier, New License button remains enabled when license is active, added a new popup to confirm license replacement.</p>\n<p>Added default payload for robots with UR20 and UR30 serial numbers.</p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download it here</a></p>\n<p>IMPORTANT NOTE!</p>\n<p>We don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.</p>\n<p>If you have any questions, please don’t hesitate to contact us.</p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base - License </a></p>\n<p>-------------------------------</p>\n<p><a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyRobot.cloud </a></p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementMessage":"Version 3.3.2 has been released.\n\nRelease notes for version 3.3.2:\n\nNew features:\nAdded 5 kg extra payload for UR20 and UR30 robots with Polyscope 5.19 and newer.\nAdded Turkish translation to the Operator Interface\n\nBugfixes:\nFixed an issue with freezing GUI when loading an existing program without a valid license\nFixed an issue where rf_foam_height was not properly taken into account when calculating vertical exit waypoint\n\n\nRelease notes for version 3.3.1:\n\nNew features\n\nImperial Units on the Operator Interface\nNow it is possible to choose between metric and imperial measurement system. 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Just go to Program - Pally - Pallet - start the wizard and follow the instructions.\n\n\nImprovements\n\nAdded InstanceId variable to all callbacks to access Pallet Manager daemon instances in Dual Product Mode\n\nAdded Unigripper Colight Mini and Maxi into supported gripper types\n\nGripper weight is now editable for all gripper types\n\nOffline copy of the User manual removed, QR code and link to the online KB added\n\nWhen selecting custom gripper, some experimental features that are not relevant for custom grippers are deactivated\n\nMinor improvement in the return path optimizer\n\nProgram startup time improved by 40%\n\nReplace existing license made easier, New License button remains enabled when license is active, added a new popup to confirm license replacement.\n\nAdded default payload for robots with UR20 and UR30 serial numbers.\n\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nIMPORTANT NOTE!\n\nWe don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eed12544-2da3-4bfa-94e3-e79650ad5ec6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZDEyNTQ0LTJkYTMtNGJmYS05NGUzLWU3OTY1MGFkNWVjNiI6WyJyZWFkIl19LCJleHAiOjE3NDAyNTY1NjksIm5iZiI6MTc0MDI1NTk2OX0.49fh3I2AFMyn7uc1kdMozKhRcK4-WKsShaHWpIe28E8&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"eed12544-2da3-4bfa-94e3-e79650ad5ec6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ps","projectId":12408,"serviceDeskId":1,"name":"Pally Technical Support","description":"<p>The Support Portal for Pally.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"22","name":"Give feedback on Pally","descriptionHtml":"","callToAction":"Give feedback on Pally","introHtml":"<p>Submit here if you have feedback on Pally</p>","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[1],"key":""},{"id":"27","name":"Give us feedback on Pally Knowledge Base","descriptionHtml":"","callToAction":"Give us feedback on Pally Knowledge Base","introHtml":"<p>What article are you missing, or what can we explain better?</p>","icon":11532,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[1],"key":""},{"id":"4","name":"Pally support","descriptionHtml":"","callToAction":"Pally support","introHtml":"<p>Need support regarding Pally? 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