{"xsrfToken":"e1d792aab5202779ec5aabe6f6a13ee20b559dc9_lout","branding":{"id":"1","key":"ps","name":"Pally Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#081b30","headerLinkHoverBGColor":"#081b30","headerBadgeColor":"#081b30"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YTNlODcxLTRhY2YtNGJjMC04N2M0LTFmNGYzNGI0ZDhmMCI6WyJyZWFkIl19LCJleHAiOjE3NjMxNjYxNTYsIm5iZiI6MTc2MzE2NTU1Nn0.5d2neIJCdC3Wp2YX_4Q7DtUICtaktJhaONZQWXzPRoc&client=49bc65f8-c039-4606-87de-7e0849c3d504&mode=fit","logoId":"74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","userInitialAnnouncementMessageWiki":"<p>Version 3.4.2 has been released.<br> This is a bugfix release only, otherwise it is functionally identical to v3.4.0</p>\n<p>Improvements<br> added UR15 max. payload</p>\n<p>Important bugfixes<br> fixed an issue where Easy Path Planning provided incorrect smart exit values in Dual Product Mode<br> fixed an issue where too many log messages appeared in the system log, even if the Pally log level was set to Error<br> fixed an issue where an incorrect error message was shown when the box position on the pallet was out of reach<br> fixed an issue where the calibration test wizard did not start<br> fixed an issue where program execution was blocked after upgrading the URCap without an active plan<br> fixed an issue where the Pallet Manager working directory was not initialized prior to executing custom code in the MoveJ StartPosition node</p>\n<p>Release notes for version 3.4:</p>\n<p>New features<br> OptiMove motion control<br> It is now possible to use OptiMove motion control with Polyscope 5.21 and newer.<br> When opening existing programs, OptiMove is disabled, and can be enabled in the Pally / Movement / Speed tab.<br> When creating a new program, OptiMove is enabled by default.</p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download it here</a></p>\n<p>IMPORTANT NOTE!</p>\n<p>We don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.</p>\n<p>If you have any questions, please don’t hesitate to contact us.</p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base - License </a></p>\n<p>-------------------------------</p>\n<p><a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyRobot.cloud </a></p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementMessage":"Version 3.4.2 has been released.\nThis is a bugfix release only, otherwise it is functionally identical to v3.4.0\n\nImprovements\nadded UR15 max. payload\n\nImportant bugfixes\nfixed an issue where Easy Path Planning provided incorrect smart exit values in Dual Product Mode\nfixed an issue where too many log messages appeared in the system log, even if the Pally log level was set to Error\nfixed an issue where an incorrect error message was shown when the box position on the pallet was out of reach\nfixed an issue where the calibration test wizard did not start\nfixed an issue where program execution was blocked after upgrading the URCap without an active plan\nfixed an issue where the Pallet Manager working directory was not initialized prior to executing custom code in the MoveJ StartPosition node\n\nRelease notes for version 3.4:\n\nNew features\nOptiMove motion control\nIt is now possible to use OptiMove motion control with Polyscope 5.21 and newer.\nWhen opening existing programs, OptiMove is disabled, and can be enabled in the Pally / Movement / Speed tab.\nWhen creating a new program, OptiMove is enabled by default.\n\n\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nIMPORTANT NOTE!\n\nWe don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eed12544-2da3-4bfa-94e3-e79650ad5ec6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZDEyNTQ0LTJkYTMtNGJmYS05NGUzLWU3OTY1MGFkNWVjNiI6WyJyZWFkIl19LCJleHAiOjE3NjMxNjYxNTYsIm5iZiI6MTc2MzE2NTU1Nn0.p5NJHZoFcxHKbDt1Yb_g4aqlSoD_SHremCgDm47saZM&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"eed12544-2da3-4bfa-94e3-e79650ad5ec6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ps","projectId":12408,"serviceDeskId":1,"name":"Pally Technical Support","description":"<p>The Support Portal for Pally.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Give feedback on Pally","descriptionHtml":"","callToAction":"Give feedback on Pally","introHtml":"<p>Submit here if you have feedback on Pally</p>","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[1],"key":""},{"id":"27","name":"Give us feedback on Pally Knowledge Base","descriptionHtml":"","callToAction":"Give us feedback on Pally Knowledge Base","introHtml":"<p>What article are you missing, or what can we explain better?</p>","icon":11532,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[1],"key":""},{"id":"4","name":"Pally support","descriptionHtml":"","callToAction":"Pally support","introHtml":"<p>Need support regarding Pally? Submit it here</p>","icon":11577,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11577","groups":[1],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a general question? Submit it here.</p>","icon":11525,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[],"key":""},{"id":"25","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>Experience a bug within Pally? Submit your request here</p>","icon":11510,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"21","name":"Functionality","descriptionHtml":"","callToAction":"Functionality","introHtml":"<p>Ask question about a functionality in Pally</p>","icon":11516,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11516","groups":[],"key":""},{"id":"77","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"<p>Problems with lifting column, gripper, frame/base?</p>","icon":11506,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[],"key":""},{"id":"6","name":"Missing Features","descriptionHtml":"","callToAction":"Missing Features","introHtml":"<p>What features is missing in Pally - let us know</p>","icon":11503,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[4,22,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8463990-f601-31c2-97af-18ffb75d0f71","appLinkName":"System Confluence","appLinkUrl":"https://rocketfarm.atlassian.net/wiki","spaceKey":"PB","spaceName":"Pally bank","spaceUrl":"https://rocketfarm.atlassian.net/wiki/spaces/PB","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":1,"kbLinkDomainURLs":["https://rocketfarm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjQwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNjY3NTYsIm5iZiI6MTc2MzE2NTU1NiwiYW5vbklkIjoiYW5vbi11c2VyIn0.aAApXLKNPWrjwv7YgBq3ymYCOMydcIDuktf-jeHEEI4","targetCollection":"upload-project-12408","endpointUrl":"https://api.media.atlassian.com","clientId":"49bc65f8-c039-4606-87de-7e0849c3d504","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":22,"projectId":12408,"issueType":{"id":"10100","name":"Submit a request or incident"},"form":{"name":"Give feedback on Pally","descriptionHtml":"","callToAction":"Give feedback on Pally","intro":"<p>Submit here if you have feedback on Pally</p>","instructions":"","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11153","fieldConfigId":"12546","label":"Robot Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10272","label":"UR","selected":false,"children":[]},{"value":"10273","label":"Doosan","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/22","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/22","calendarParams":{"firstDay":0,"date":"2025-11-15T01:12:36+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8463990-f601-31c2-97af-18ffb75d0f71","appLinkName":"System Confluence","appLinkUrl":"https://rocketfarm.atlassian.net/wiki","spaceKey":"PB","spaceName":"Pally bank","spaceUrl":"https://rocketfarm.atlassian.net/wiki/spaces/PB","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":1,"kbLinkDomainURLs":["https://rocketfarm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjQwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNjY3NTYsIm5iZiI6MTc2MzE2NTU1NiwiYW5vbklkIjoiYW5vbi11c2VyIn0.aAApXLKNPWrjwv7YgBq3ymYCOMydcIDuktf-jeHEEI4","targetCollection":"upload-project-12408","endpointUrl":"https://api.media.atlassian.com","clientId":"49bc65f8-c039-4606-87de-7e0849c3d504","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}