Jira Service Management

{"xsrfToken":"5da94a38a43fd234bc4421f10e152758c8f7bb3d_lout","branding":{"id":"1","key":"ps","name":"Pally Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#081b30","headerLinkHoverBGColor":"#081b30","headerBadgeColor":"#081b30"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YTNlODcxLTRhY2YtNGJjMC04N2M0LTFmNGYzNGI0ZDhmMCI6WyJyZWFkIl19LCJleHAiOjE3MDIxNzA5MzEsIm5iZiI6MTcwMjE3MDMzMX0.0SGwlUQ8l0fDB1_gOoy-4NJAiSeVROynO3L3MOfzB-k&client=49bc65f8-c039-4606-87de-7e0849c3d504&mode=fit","logoId":"74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","userInitialAnnouncementMessageWiki":"Limited support during Holiday period.\nWe will have limited support capacity from 22.Dec.23 to 02.Jan.24. Please use our <a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview?homepageId=557189#!spacehome\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pally Knowledge base</a>\nVersion 3.2.3 has been released.\nRelease notes for version 3.2.3:\nImportant bug fixes: Fixed an issue where the Show Mode program could stop with an uninitialized variable error. Fixed an issue where the program did not find a suitable lifting column position for boxes that can be reached by moving the lifting column further down after picking the box from the conveyor.\nOther improvements: Bulgarian translation of the operator interface added. (BETA) Lifting column control has been improved to complete motion before the robot starts approaching the box drop target position.\n<a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download it here</a>\nNew features for main update 3.2\nGripper layout visualizer The new Gripper layout visualizer tool provides an illustration of what the robot thinks about the gripper. Especially for multi-zone custom grippers that are defined by a gripper.json file, this tool will help understand possible configuration errors. Each vacuum zone is displayed in a different color, and the TCP offsets and rotations are shown relative to the robot tool flange.\nEasy license handling Now it is possible to inspect the license contents before uploading. The program will check the license contents and display a warning if the license on the USB is not appropriate for any reason.\nPattern verification warning before Active Plan expires The robot program can now check all existing pallet patterns and inform the user about patterns that haven’t been completely tested. This process will automatically run at the first program start every day when the Active Plan expires within 30 days.\nWarning on the Program Node before Active Plan or License expires The program node will display a warning already 30 days before the active plan or the whole license expires.\nNew logic for lost vacuum signal The logic for lost vacuum signal has been completely redesigned. The program will no longer repeat the last unsuccessful box position automatically without user action.\nOther improvements Added a troubleshooting option to mark a pattern “verified” manually if otherwise not possible. Manually verified patterns will appear with a blue check mark in Verified Patterns. Removed gripper.json from the list of selectable patterns. Possible to change the pallet center point in beforeZone by using palletmanager_daemon.write_key_value_static(str_cat(“center_of_pallet_“, PalletNr), new_center) Improvements related to virtualized simulation systems. Added a reminder on the Patterns page to test new patterns after uploading. Rewritten a text on the Gripper page, describing how and when to use a custom TCP. Added a new boolean variable rf_gripper_align_to_edges to enable or disable gripper-to-box edge alignment for large grippers. Added a new boolean variable rf_allow_same_pattern to allow palletizing the same pattern on both pallets in Dual Product mode. Now it possible to change the pallet center reference point by using the following statement in the beforePallet callback: palletmanager_daemon.write_key_value_static(str_cat(“center_of_pallet_“, PalletNr), new_center) - This makes it possible to switch between multiple pallet calibrations. -------------------------------\nIMPORTANT NOTE! From Pally URCap version 3.0 and higher, a new functionality has been added with active plan. Without an active Plan, the following options and information wont’ be available:\nPally Operator Panel (production info) Upgrade Pally version Add new or edit/delete existing patterns Calibration Change hardware\nWe don't recommend to upgrade existing installations to 3.0 unless there is a need for it (e.g. new functionality)\nFrom Pally URCap version 2.10 and higher, a new license format has been introduced. If you have a valid Service Package, please request a new license from us (free of charge).\nIf you have any questions, please don’t hesitate to contact us.\n<a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pally Knowledge Base - License </a>\n-------------------------------\n<a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MyRobot.cloud </a>\n<a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pally Knowledge Base</a>\n<a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download Page</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementMessage":"Limited support during Holiday period.\n\nWe will have limited support capacity from 22.Dec.23 to 02.Jan.24. Please use our [Pally Knowledge base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview?homepageId=557189#!spacehome]\n\n\n\n\nVersion 3.2.3 has been released.\n\nRelease notes for version 3.2.3:\n\nImportant bug fixes:\nFixed an issue where the Show Mode program could stop with an uninitialized variable error.\nFixed an issue where the program did not find a suitable lifting column position for boxes that can be reached by moving the lifting column further down after picking the box from the conveyor.\n\nOther improvements:\nBulgarian translation of the operator interface added. (BETA)\nLifting column control has been improved to complete motion before the robot starts approaching the box drop target position.\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nNew features for main update 3.2\n\nGripper layout visualizer\nThe new Gripper layout visualizer tool provides an illustration of what the robot thinks about the gripper. 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This process will automatically run at the first program start every day when the Active Plan expires within 30 days.\n\nWarning on the Program Node before Active Plan or License expires\nThe program node will display a warning already 30 days before the active plan or the whole license expires.\n\nNew logic for lost vacuum signal\nThe logic for lost vacuum signal has been completely redesigned. The program will no longer repeat the last unsuccessful box position automatically without user action.\n\n\nOther improvements\nAdded a troubleshooting option to mark a pattern “verified” manually if otherwise not possible. Manually verified patterns will appear with a blue check mark in Verified Patterns.\nRemoved gripper.json from the list of selectable patterns.\nPossible to change the pallet center point in beforeZone by using palletmanager_daemon.write_key_value_static(str_cat(“center_of_pallet_“, PalletNr), new_center)\nImprovements related to virtualized simulation systems.\nAdded a reminder on the Patterns page to test new patterns after uploading.\nRewritten a text on the Gripper page, describing how and when to use a custom TCP.\nAdded a new boolean variable rf_gripper_align_to_edges to enable or disable gripper-to-box edge alignment for large grippers.\nAdded a new boolean variable rf_allow_same_pattern to allow palletizing the same pattern on both pallets in Dual Product mode.\nNow it possible to change the pallet center reference point by using the following statement in the beforePallet callback: palletmanager_daemon.write_key_value_static(str_cat(“center_of_pallet_“, PalletNr), new_center) - This makes it possible to switch between multiple pallet calibrations.\n-------------------------------\n\nIMPORTANT NOTE!\nFrom Pally URCap version 3.0 and higher, a new functionality has been added with active plan.\nWithout an active Plan, the following options and information wont’ be available:\n\nPally Operator Panel (production info)\nUpgrade Pally version\nAdd new or edit/delete existing patterns\nCalibration\nChange hardware\n\nWe don't recommend to upgrade existing installations to 3.0 unless there is a need for it (e.g. new functionality)\n\n\nFrom Pally URCap version 2.10 and higher, a new license format has been introduced. If you have a valid Service Package, please request a new license from us (free of charge).\n\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]\n\n [Download Page|https://rocketfarm.no/2020/09/pally-software-download/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b881394c-facb-4a53-8a7a-c4c307027c26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4ODEzOTRjLWZhY2ItNGE1My04YTdhLWM0YzMwNzAyN2MyNiI6WyJyZWFkIl19LCJleHAiOjE3MDIxNzA5MzEsIm5iZiI6MTcwMjE3MDMzMX0.Fz1hCxz1H8hP5HW-4z31ILfzGjOYAxjow6SXzRj1OxQ&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"b881394c-facb-4a53-8a7a-c4c307027c26","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ps","projectId":12408,"serviceDeskId":1,"name":"Pally Technical Support","description":"The Support Portal for the Pally URCap and the Pally Pallet Builder.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"22","name":"Give feedback on Pally URcap","descriptionHtml":"","callToAction":"Give feedback on Pally URcap","introHtml":"Submit here if you have feedback on the Pally URCap","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[1],"key":""},{"id":"27","name":"Pally Knowledge Base","descriptionHtml":"","callToAction":"Pally Knowledge Base","introHtml":"What article are you missing?","icon":11532,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[1],"key":""},{"id":"4","name":"Pally URCap support","descriptionHtml":"","callToAction":"Pally URCap support","introHtml":"Need support on the Pally URCap? 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