{"status":404,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","branding":{"id":"1","key":"ps","name":"Pally Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#081b30","headerLinkHoverBGColor":"#081b30","headerBadgeColor":"#081b30"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YTNlODcxLTRhY2YtNGJjMC04N2M0LTFmNGYzNGI0ZDhmMCI6WyJyZWFkIl19LCJleHAiOjE3MTE2MjM5NTcsIm5iZiI6MTcxMTYyMzM1N30.PAjqY9QRWBUEsONFW_Hcrji_9dCI0_MqTcZEpCOHYMI&client=49bc65f8-c039-4606-87de-7e0849c3d504&mode=fit","logoId":"74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","userInitialAnnouncementHeader":"Reduced capacity for Easter holidays","userInitialAnnouncementMessageWiki":"<p>As we approach the Easter holidays, we want to advise you well in advance that we will have reduced capacity during the Norwegian holidays from the 26th of March – 01st of April.</p>\n<p>Do you have any installations planned during this period? Please let us know in advance! For us to help you in advance, you can easily log a ticket on our Support Portal for any matters of urgency.</p>\n<p>We will be back to full support capacity on April 2nd! Then we’ll start immediately with tackling support. Please be patient as we might have a backlog, but handling the support requests are our first priority when we are back at the office.</p>\n<p>Version 3.2.3 has been released.</p>\n<p>Release notes for version 3.2.3:</p>\n<p>Important bug fixes:<br> Fixed an issue where the Show Mode program could stop with an uninitialized variable error.<br> Fixed an issue where the program did not find a suitable lifting column position for boxes that can be reached by moving the lifting column further down after picking the box from the conveyor.</p>\n<p>Other improvements:<br> Bulgarian translation of the operator interface added. (BETA)<br> Lifting column control has been improved to complete motion before the robot starts approaching the box drop target position.</p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download it here</a></p>\n<p>IMPORTANT NOTE!<br> From Pally URCap version 3.0 and higher, a new functionality has been added with active plan.<br> Without an active Plan, the following options and information wont’ be available:</p>\n<p>Pally Operator Panel (production info)<br> Upgrade Pally version<br> Add new or edit/delete existing patterns<br> Calibration<br> Change hardware</p>\n<p>We don't recommend to upgrade existing installations to 3.0 unless there is a need for it (e.g. new functionality)</p>\n<p>If you have any questions, please don’t hesitate to contact us.</p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pally Knowledge Base - License </a></p>\n<p>-------------------------------</p>\n<p><a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MyRobot.cloud </a></p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pally Knowledge Base</a></p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download Page</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementHeader":"Reduced capacity for Easter holidays","announcementMessage":"As we approach the Easter holidays, we want to advise you well in advance that we will have reduced capacity during the Norwegian holidays from the 26th of March – 01st of April.\n \nDo you have any installations planned during this period? Please let us know in advance! For us to help you in advance, you can easily log a ticket on our Support Portal for any matters of urgency. \n\nWe will be back to full support capacity on April 2nd! Then we’ll start immediately with tackling support. Please be patient as we might have a backlog, but handling the support requests are our first priority when we are back at the office.\n\n\nVersion 3.2.3 has been released.\n\nRelease notes for version 3.2.3:\n\nImportant bug fixes:\nFixed an issue where the Show Mode program could stop with an uninitialized variable error.\nFixed an issue where the program did not find a suitable lifting column position for boxes that can be reached by moving the lifting column further down after picking the box from the conveyor.\n\nOther improvements:\nBulgarian translation of the operator interface added. (BETA)\nLifting column control has been improved to complete motion before the robot starts approaching the box drop target position.\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nIMPORTANT NOTE!\nFrom Pally URCap version 3.0 and higher, a new functionality has been added with active plan.\nWithout an active Plan, the following options and information wont’ be available:\n\nPally Operator Panel (production info)\nUpgrade Pally version\nAdd new or edit/delete existing patterns\nCalibration\nChange hardware\n\nWe don't recommend to upgrade existing installations to 3.0 unless there is a need for it (e.g. new functionality)\n\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]\n\n [Download Page|https://rocketfarm.no/2020/09/pally-software-download/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eed12544-2da3-4bfa-94e3-e79650ad5ec6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZDEyNTQ0LTJkYTMtNGJmYS05NGUzLWU3OTY1MGFkNWVjNiI6WyJyZWFkIl19LCJleHAiOjE3MTE2MjM5NTcsIm5iZiI6MTcxMTYyMzM1N30.NIB2JvVyKxBAJibnaESp3veMOmV5vrLbHXVNUb3PxLo&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"eed12544-2da3-4bfa-94e3-e79650ad5ec6","useDefaultBanner":false,"isBannerAvailable":true},"errorMessages":["The request type you are trying to view does not exist."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}