Pally FAQ | New Cooperation Agreement 2023
- Marte Husabø
- Martin Schøber
Q: Why have you changed your product and pricing structure?
Answer: The new product and pricing model have been introduced to incentivize both Rocketfarm and out Partners to continually deliver value throughout the lifetime of a palletizing solution. The flexible pricing also allows you to offer more customized quotes for both simple and complex projects.
With a plan-based pricing model Rocketfarm is committed to continue to deliver support and product upgrades. If we don’t, our revenue will disappear.
With a plan-based pricing we also increase the revenue our partners can make on selling the plan. Both at installation and years down the road.
Q: What features are included in an active plan and what gets deactivated without an active plan?
Answer: A palletizing solution running on the Pally URCap will ALWAYS continue to function. No matter if the licensed robot has an active plan or not. Certain features, services and support will stop working.
See full overview here: Pally Active vs. Pally Static | Features Included
Q: What services and support are included in an active plan and what gets deactivated without an active plan?
Answer: We will support you when the licensed robot has an active plan. If a licensed robot does not have an active plan. Customers/partners can purchase a new plan and we will support.
See complete overview here: Pally Active vs. Pally Static | Included Services
Q: What happens when a plan expires? How will it look for the end customer?
Answer:
Q: Who keeps track of when plans are expiring?
Answer: (suggestion: Rocketfarm will inform you 6 months before a Pally Package Plan expires. This should give you adequate time to inform and quote the customer)
Q: How to renew a plan?
Answer:
Q: What about quotes for palletizing solutions already given, but are still open?
Answer: We offer a transistion period
Q: What will happen to the service package already purchased? Now when it’s still active and later when it expires?
Answer:
Q: How does the new Demo License function and work?
Answer:
Q: How is a Pally license activated and de-activated?
Answer:
Q: What is the Project Consultation Service
Answer: With specifications and requirements provided by you; PALLY experts will use their expertise, PALLY simulations and your Digital Twin to analyze the project and advise on the feasibility of the project.
Download Flyer here:
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Q: What is the Engineering Service?
Answer: With the Engineering Service, integrators and distributors will receive online engineering support from PALLY experts. With backup files from the robot, pictures and videos of the system, PALLY experts will use PALLY simulations and your Digital Twin to analyze the issue and engineer a solution.
Download Flyer here:
Pricing in EUR €:
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Q: What is Installation Package?
Answer: With the Installation Package, integrators and distributors get instantaneous, prioritized hotline support with PALLY experts for up to 10 hours*, for (pre-)Factory Acceptance Test (FAT) and Site Acceptance Test (SAT)/Commissioning.
Download Flyer here:
Pricing in EUR €:
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Q: What is the Pally Show Mode Kit
Answer: The Show Mode Kit is a one-time buy feature, designed to help partners effortlessly show the functionality of your Palletizing solution on trade shows, in-house demos and exhibits. With the combination of Pally and dPally, the program can run indefinitely, circulating boxes back and forth between the pallets without the need for human interaction.
The Show Mode’s intuitive GUI makes the start-up processes easy, and real-time data displayed through the Operator Panel once running.
Learn more about Pally Show Mode Kit in the flyers below:
Download Flyer here:
Pricing in EUR €:
Pricing in USD $:
Q: What is MyRobot.cloud?
Answer: The future of selling, installing and supporting robotic solutions. It’s a Palletizing Robot Management System and will work as a sales & engineering tool for yoursales engineers and deliver upfront verification (with various software settings and hardware setups) of palletizing projects (with your solution) within 1 hour.
Currently under development and being beta-tested as we speak. Expect to hear more in 2023.