There are several benefits in having an active Pally Subscription being on Active Plan. First of all it gives accessibility to support. Rocketfarm supports partners when customers have questions or are in need of support for their supported robot. The response time will be within the next full work day (CET time). In addition, it will give customers the possibility to receive a new free license when the old robot becomes obsolete or if there is need for a temporary replacement (will require that the old license gets deleted). An active Pally Subscription Having an Active Plan will also give access to developer tech support*.
Other benefits that comes with the active Pally Subscription Active Plan are is the Pally Operator Panel and the possibility to upgrade Pally, add/delete patterns and change hardware. All in all, the subscription plan is intended to give the customers the freedom to fulfill the potential of the cobot with Pally, while having the expertise of partners and Rocketfarm assisting their projects.
*165 EUR/USD per hour to help to identify whether a system failure is caused by Rocketfarm software or other components of the system; if RF/Pally-caused issue then you don’t have to pay. Rocketfarm cannot guarantee that a given bug can be fixed within a certain amount of time.
...
Features Included
Features of Pally | With active planActive Plan | With expired plan |
|---|---|---|
Product Selection Dialog |
|
|
Pallet ready buttons |
|
|
Start and stop Pally |
|
|
Adjust speed / acceleration |
|
|
Partial pallet |
|
|
Order management (multiple partial pallets) |
|
|
Edit I/Os |
|
|
Edit Callbacks |
|
|
Backup |
|
|
Pally Operator Panel (POP) |
|
|
Upgrade Pally version |
|
|
Add new or delete existing patterns |
|
|
Calibration |
|
|
Change hardware |
|
|
Change language |
|
|
Included Services
Services | With active planActive Plan | With expired plan |
|---|---|---|
Access to the Pally Knowledge Base (PKB) |
|
|
Support: Rocketfarm supports partners when customers have questions or are in need of support for their Pally powered robot. Response time within 24 hours2 working days. |
|
|
Pally replacement license:
*The old license has to be permanently removed *Replacement license not covered for robots that exceed “life expectancy” |
|
|
Developer tech support: Bug fix priority** **Rocketfarm cannot guarantee that a given bug can be fixed within a certain amount of time. **165 EUR/hour to help identify whether a system failure is caused by Rocketfarm software or other components of the system; if it is an issue caused by Pally no fee will be charged |
|
|
...