{"xsrfToken":"e04bf2b40fefa007d95cc6a31b72a29469ea445a_lout","branding":{"id":"11","key":"ms","name":"MyRobot.cloud Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#141e33","headerLinkHoverBGColor":"#141e33","headerBadgeColor":"#141e33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YTNlODcxLTRhY2YtNGJjMC04N2M0LTFmNGYzNGI0ZDhmMCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Mzc0ODcsIm5iZiI6MTczNDgzNjg4N30.dz3O6Istr00gY0YtqDUD4CgtbbLdTIPTVaRquGS_Ye8&client=49bc65f8-c039-4606-87de-7e0849c3d504&mode=fit","logoId":"74a3e871-4acf-4bc0-87c4-1f4f34b4d8f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","userInitialAnnouncementHeader":"Holiday season 2024","userInitialAnnouncementMessageWiki":"<p>We want to inform you that Rocketfarm is closed for the holiday season from 20nd of December to 2nd of January.</p>\n<p>For urgent inquiries during our closure, we will do our best to assist you as soon as possible, but we can’t promise an immediate response.</p>\n<p>We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that we will do our best to respond promptly upon our return.</p>\n<p>Warmest wishes for a wonderful holiday season!</p>\n<p>Best regards</p>\n<p>Rocketfarm Support Team</p>\n<p>Version 3.3.1 has been released.</p>\n<p>Release notes for version 3.3.1:</p>\n<p>New features</p>\n<p>Imperial Units on the Operator Interface<br> Now it is possible to choose between metric and imperial measurement system. This can be done together with the Operator Language selection in Program - Pally - Advanced - Operator. The pallet and product dimensions of all patterns will appear in the selected measurement system, regardless of the the settings that were used in Myrobot.Cloud when the pattern was created.</p>\n<p>Pallet Calibration Adjustments wizard<br> Now it is possible to adjust existing pallet calibrations by one click! Move the pallet reference points in any direction, rotate and tilt the pallet level by any angle. Just go to Program - Pally - Pallet - start the wizard and follow the instructions.</p>\n<p>Improvements</p>\n<p>Added InstanceId variable to all callbacks to access Pallet Manager daemon instances in Dual Product Mode</p>\n<p>Added Unigripper Colight Mini and Maxi into supported gripper types</p>\n<p>Gripper weight is now editable for all gripper types</p>\n<p>Offline copy of the User manual removed, QR code and link to the online KB added</p>\n<p>When selecting custom gripper, some experimental features that are not relevant for custom grippers are deactivated</p>\n<p>Minor improvement in the return path optimizer</p>\n<p>Program startup time improved by 40%</p>\n<p>Replace existing license made easier, New License button remains enabled when license is active, added a new popup to confirm license replacement.</p>\n<p>Added default payload for robots with UR20 and UR30 serial numbers.</p>\n<p>Bugfixes</p>\n<p>Fixed an issue where the URCap failed with 'null pointer exception' when installing a new license</p>\n<p>Fixed an issue where the program rejected a new license with 'license issue date is in the future' error</p>\n<p>Fixed an issue where deleting a pattern did not delete the corresponding pattern verification data files</p>\n<p>Fixed an issue where some options such as Show Mode were not selectable after installing a license</p>\n<p>Fixed an issue where the foamHeight value was not imported properly from a gripper.json</p>\n<p>Fixed an issue in the Calibration Test Wizard where the robot stopped with 'Joint Position close to limit: Wrist3' error</p>\n<p>Fixed an issue where it was no longer possible to change rf_grip_rot from OnNextTask.</p>\n<p>Removed dependency to rf_release_strategy when generating depalletizer path.</p>\n<p>Not using the waypoint database with TEST and DEMO license and when SHOW MODE is active.</p>\n<p>Fixed an issue in Show Mode where the initialization of rf_cntPos variable was incorrect.</p>\n<p>Removed placeholder for second product sensors.</p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download it here</a></p>\n<p>IMPORTANT NOTE!</p>\n<p>We don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.</p>\n<p>If you have any questions, please don’t hesitate to contact us.</p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base - License </a></p>\n<p>-------------------------------</p>\n<p><a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyRobot.cloud </a></p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementHeader":"Holiday season 2024","announcementMessage":"We want to inform you that Rocketfarm is closed for the holiday season from 20nd of December to 2nd of January. \n\nFor urgent inquiries during our closure, we will do our best to assist you as soon as possible, but we can’t promise an immediate response. \n\nWe apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that we will do our best to respond promptly upon our return. \n\nWarmest wishes for a wonderful holiday season! \n\nBest regards \n\nRocketfarm Support Team \n\n\n\nVersion 3.3.1 has been released.\n\nRelease notes for version 3.3.1:\n\nNew features\n\nImperial Units on the Operator Interface\nNow it is possible to choose between metric and imperial measurement system. This can be done together with the Operator Language selection in Program - Pally - Advanced - Operator. The pallet and product dimensions of all patterns will appear in the selected measurement system, regardless of the the settings that were used in Myrobot.Cloud when the pattern was created. \n\nPallet Calibration Adjustments wizard\nNow it is possible to adjust existing pallet calibrations by one click! Move the pallet reference points in any direction, rotate and tilt the pallet level by any angle. Just go to Program - Pally - Pallet - start the wizard and follow the instructions.\n\n\nImprovements\n\nAdded InstanceId variable to all callbacks to access Pallet Manager daemon instances in Dual Product Mode\n\nAdded Unigripper Colight Mini and Maxi into supported gripper types\n\nGripper weight is now editable for all gripper types\n\nOffline copy of the User manual removed, QR code and link to the online KB added\n\nWhen selecting custom gripper, some experimental features that are not relevant for custom grippers are deactivated\n\nMinor improvement in the return path optimizer\n\nProgram startup time improved by 40%\n\nReplace existing license made easier, New License button remains enabled when license is active, added a new popup to confirm license replacement.\n\nAdded default payload for robots with UR20 and UR30 serial numbers.\n\n\nBugfixes\n\nFixed an issue where the URCap failed with 'null pointer exception' when installing a new license\n\nFixed an issue where the program rejected a new license with 'license issue date is in the future' error\n\nFixed an issue where deleting a pattern did not delete the corresponding pattern verification data files\n\nFixed an issue where some options such as Show Mode were not selectable after installing a license\n\nFixed an issue where the foamHeight value was not imported properly from a gripper.json\n\nFixed an issue in the Calibration Test Wizard where the robot stopped with 'Joint Position close to limit: Wrist3' error\n\nFixed an issue where it was no longer possible to change rf_grip_rot from OnNextTask.\n\nRemoved dependency to rf_release_strategy when generating depalletizer path.\n\nNot using the waypoint database with TEST and DEMO license and when SHOW MODE is active.\n\nFixed an issue in Show Mode where the initialization of rf_cntPos variable was incorrect.\n\nRemoved placeholder for second product sensors.\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nIMPORTANT NOTE!\n\nWe don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eed12544-2da3-4bfa-94e3-e79650ad5ec6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZDEyNTQ0LTJkYTMtNGJmYS05NGUzLWU3OTY1MGFkNWVjNiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Mzc0ODcsIm5iZiI6MTczNDgzNjg4N30.6-1CcIouj5hdNyRq-YeU4-8YeUkqk_ZHxCF7Du-Ax00&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"eed12544-2da3-4bfa-94e3-e79650ad5ec6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"ms","projectId":12459,"serviceDeskId":11,"name":"MyRobot.cloud Support","description":"<p>Welcome! You can raise a request and provide feedback for MyRobot.cloud using the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"79","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Do you have a question? Submit it here!</p>","icon":11525,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[10],"key":""},{"id":"87","name":"Give feedback","descriptionHtml":"","callToAction":"Give feedback","introHtml":"<p>Any feedback is welcome!</p>","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[10],"key":""},{"id":"88","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11613,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11613","groups":[11],"key":""},{"id":"83","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>Experience a bug within Pally? Submit your request here</p>","icon":11510,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"82","name":"Functionality","descriptionHtml":"","callToAction":"Functionality","introHtml":"<p>Ask question about a functionality in Pally</p>","icon":11516,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11516","groups":[],"key":""},{"id":"81","name":"Give feedback on Pally URcap","descriptionHtml":"","callToAction":"Give feedback on Pally URcap","introHtml":"<p>Submit here if you have feedback on the Pally URcap</p>","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[],"key":""},{"id":"78","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"<p>Problems with lifting column, gripper, frame/base?</p>","icon":11506,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[],"key":""},{"id":"80","name":"Missing Features","descriptionHtml":"","callToAction":"Missing Features","introHtml":"<p>What features is missing in Pally - let us know</p>","icon":11503,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[],"key":""},{"id":"84","name":"Pally Knowledge Base","descriptionHtml":"","callToAction":"Pally Knowledge Base","introHtml":"<p>What article are you missing?</p>","icon":11532,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"85","name":"Pally URCap support ","descriptionHtml":"","callToAction":"Pally URCap support ","introHtml":"<p>Need support on the Pally URcap? Submit it here</p>","icon":11577,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11577","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"},{"id":11,"name":"MRC Support"}],"orderMapping":{"10":[87,79],"11":[88]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8463990-f601-31c2-97af-18ffb75d0f71","appLinkName":"System Confluence","appLinkUrl":"https://rocketfarm.atlassian.net/wiki","spaceKey":"MKB","spaceName":"MyRobot.cloud Knowledge Base","spaceUrl":"https://rocketfarm.atlassian.net/wiki/spaces/MKB","isServer":false},"labels":[],"projectKey":"MS","serviceDeskId":11,"kbLinkDomainURLs":["https://rocketfarm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"Holiday season 2024","userLanguageMessageWiki":"<p>We want to inform you that Rocketfarm is closed for the holiday season from 20nd of December to 2nd of January.</p>\n<p>For urgent inquiries during our closure, we will do our best to assist you as soon as possible, but we can’t promise an immediate response.</p>\n<p>We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that we will do our best to respond promptly upon our return.</p>\n<p>Warmest wishes for a wonderful holiday season!</p>\n<p>Best regards</p>\n<p>Rocketfarm Support Team</p>","defaultLanguageHeader":"Holiday season 2024","defaultLanguageMessage":"We want to inform you that Rocketfarm is closed for the holiday season from 20nd of December to 2nd of January. \n\nFor urgent inquiries during our closure, we will do our best to assist you as soon as possible, but we can’t promise an immediate response. \n\nWe apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that we will do our best to respond promptly upon our return. \n\nWarmest wishes for a wonderful holiday season! \n\nBest regards \n\nRocketfarm Support Team","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDU5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MzgwODcsIm5iZiI6MTczNDgzNjg4N30.wE-CXGrPwcyvI4cf0KXpCur9FDs8AQ6vwYqOhmBm6qI","targetCollection":"upload-project-12459","endpointUrl":"https://api.media.atlassian.com","clientId":"49bc65f8-c039-4606-87de-7e0849c3d504","tokenDurationInMins":20}},"sharedPortal":{"name":"Rocketfarm Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rocketfarm.atlassian.net/wiki","kbLinkDomainURLs":["https://rocketfarm.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}