MyRobot.cloud Support

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This can be done together with the Operator Language selection in Program - Pally - Advanced - Operator. The pallet and product dimensions of all patterns will appear in the selected measurement system, regardless of the the settings that were used in Myrobot.Cloud when the pattern was created.</p>\n<p>Pallet Calibration Adjustments wizard<br> Now it is possible to adjust existing pallet calibrations by one click! Move the pallet reference points in any direction, rotate and tilt the pallet level by any angle. Just go to Program - Pally - Pallet - start the wizard and follow the instructions.</p>\n<p><a href=\"https://rocketfarm.no/2020/09/pally-software-download/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download it here</a></p>\n<p>IMPORTANT NOTE!</p>\n<p>We don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.</p>\n<p>If you have any questions, please don’t hesitate to contact us.</p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base - License </a></p>\n<p>-------------------------------</p>\n<p><a href=\"https://myrobot.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyRobot.cloud </a></p>\n<p><a href=\"https://rocketfarm.atlassian.net/wiki/spaces/PB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Pally Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Rocketfarm Support Portal","sharedPortalName":"Rocketfarm Support","announcementMessage":"Version 3.4.1 has been released.\nThis is a bugfix release only, otherwise it is functionally identical to v3.4.0\n\nImportant bugfixes\nFixed an issue where the robot did not stop at the correct position on the return path when controlling a lifting column.\n\n\nRelease notes for version 3.4:\n\nNew features\nOptiMove motion control\nIt is now possible to use OptiMove motion control with Polyscope 5.21 and newer.\nWhen opening existing programs, OptiMove is disabled, and can be enabled in the Pally / Movement / Speed tab.\nWhen creating a new program, OptiMove is enabled by default.\n\nImportant bugfixes\nFixed an issue where Gripper Optimization and Above Pickup settings were not visible when Easy Path Planning was selected.\nFixed several issues related to running URScript-based wizard code (calibration test wizard, easy path planning wizard, etc.)\n\nOther improvements\nAdded a warning when conveyor dimensions are inconsistent, i.e. fixed guide width + calibration box width > total width.\nAdded variables rf_cable_protection and rf_cable_protection_threshold to control Wrist 3 rotation direction.\nIt is now enforced to run the Path Planning wizard when de-selecting the Easy Path Planning option.\n\n\nRelease notes for version 3.3.2:\n\nNew features:\nAdded 5 kg extra payload for UR20 and UR30 robots with Polyscope 5.19 and newer.\nAdded Turkish translation to the Operator Interface\n\nBugfixes:\nFixed an issue with freezing GUI when loading an existing program without a valid license\nFixed an issue where rf_foam_height was not properly taken into account when calculating vertical exit waypoint\n\n\nRelease notes for version 3.3.1:\n\nNew features\n\nImperial Units on the Operator Interface\nNow it is possible to choose between metric and imperial measurement system. This can be done together with the Operator Language selection in Program - Pally - Advanced - Operator. The pallet and product dimensions of all patterns will appear in the selected measurement system, regardless of the the settings that were used in Myrobot.Cloud when the pattern was created. \n\nPallet Calibration Adjustments wizard\nNow it is possible to adjust existing pallet calibrations by one click! Move the pallet reference points in any direction, rotate and tilt the pallet level by any angle. Just go to Program - Pally - Pallet - start the wizard and follow the instructions.\n\n\n\n[Download it here|https://rocketfarm.no/2020/09/pally-software-download/]\n\n\nIMPORTANT NOTE!\n\nWe don't recommend to upgrade existing installations to 3.0 or above before contacting Rocketfarm. This is related to active plan.\n\nIf you have any questions, please don’t hesitate to contact us.\n\n[Pally Knowledge Base - License | https://rocketfarm.atlassian.net/wiki/spaces/PB/pages/433586403/License ]\n\n-------------------------------\n\n\n [MyRobot.cloud |https://myrobot.cloud/]\n\n[Pally Knowledge Base|https://rocketfarm.atlassian.net/wiki/spaces/PB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eed12544-2da3-4bfa-94e3-e79650ad5ec6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWJjNjVmOC1jMDM5LTQ2MDYtODdkZS03ZTA4NDljM2Q1MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZDEyNTQ0LTJkYTMtNGJmYS05NGUzLWU3OTY1MGFkNWVjNiI6WyJyZWFkIl19LCJleHAiOjE3NDQxNTA1NzgsIm5iZiI6MTc0NDE0OTk3OH0.jvKH2gX2kfOUUJr2msdQSDqmVhRkAUju2hnpo6pEgt4&client=49bc65f8-c039-4606-87de-7e0849c3d504&height=300&mode=fit","bannerMediaApiFileId":"eed12544-2da3-4bfa-94e3-e79650ad5ec6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"ms","projectId":12459,"serviceDeskId":11,"name":"MyRobot.cloud Support","description":"<p>Welcome! 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Submit your request here</p>","icon":11510,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"82","name":"Functionality","descriptionHtml":"","callToAction":"Functionality","introHtml":"<p>Ask question about a functionality in Pally</p>","icon":11516,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11516","groups":[],"key":""},{"id":"81","name":"Give feedback on Pally URcap","descriptionHtml":"","callToAction":"Give feedback on Pally URcap","introHtml":"<p>Submit here if you have feedback on the Pally URcap</p>","icon":11543,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11543","groups":[],"key":""},{"id":"78","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"<p>Problems with lifting column, gripper, frame/base?</p>","icon":11506,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[],"key":""},{"id":"80","name":"Missing Features","descriptionHtml":"","callToAction":"Missing Features","introHtml":"<p>What features is missing in Pally - let us know</p>","icon":11503,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[],"key":""},{"id":"84","name":"Pally Knowledge Base","descriptionHtml":"","callToAction":"Pally Knowledge Base","introHtml":"<p>What article are you missing?</p>","icon":11532,"iconUrl":"https://rocketfarm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"85","name":"Pally URCap support ","descriptionHtml":"","callToAction":"Pally URCap support ","introHtml":"<p>Need support on the Pally URcap? 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