Q: What features are included in an active plan and what gets deactivated without an active plan?
Answer: A palletizing solution running on the Pally URCap will ALWAYS continue to function. No matter if the licensed robot has an active plan or not. Certain features, services and support will stop working.
See full overview here: https://rocketfarm.atlassian.net/wiki/spaces/CKB/pages/1533509633/Pally+Package+Plan+Active+vs.+Expired#Features-Included
Q: What services and support are included in an active plan and what gets deactivated without an active plan?
Answer: We will support you when the licensed robot has an active plan. If a licensed robot does not have an active plan. Customers/partners can purchase a new plan and we will support.
See complete overview here: https://rocketfarm.atlassian.net/wiki/spaces/CKB/pages/1533509633/Pally+Package+Plan+Active+vs.+Expired#Included-Services
Q: What happens when a plan expires? How will it look for the end customer?
Answer:
Q: Who keeps track of when plans are expiring?
Answer: (suggestion: Rocketfarm will inform you 6 months before a Pally Package Plan expires. This should give you adequate time to inform and quote the customer)
Q: How to renew a plan?
Answer:
Q: What about quotes for palletizing solutions already given, but are still open?
Answer: We offer a transistion period
Q: What will happen to the service package already purchased? Now when it’s still active and later when it expires?
Answer:
Q: How does the new Demo License function and work?
Answer:
Q: How is a Pally license activated and de-activated?
Answer: