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*165 EUR/USD per hour to help to identify whether a system failure is caused by Rocketfarm software or other components of the system; if RF/Pally-caused issue then you don’t have to pay. Rocketfarm cannot guarantee that a given bug can be fixed within a certain amount of time.
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Features Included
Features of Pally | With active plan | With expired plan |
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Product Selection Dialog |
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Pallet ready buttons |
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Start and stop Pally |
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Adjust speed / acceleration |
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Partial pallet |
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Order management (multiple partial pallets) |
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Edit I/Os |
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Edit Callbacks |
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Backup |
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Pally Operator Panel (POP) |
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Upgrade Pally version |
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Add new or delete existing patterns |
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Calibration |
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Change hardware |
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Change language |
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Included Services
Services | With active plan | With expired plan |
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Access to the Pally Knowledge Base (PKB) |
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Support: Rocketfarm supports partners when customers have questions or are in need of support for their Pally powered robot. Response time within 24 hours. |
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Pally replacement license:
*The old license has to be permanently removed *Replacement license not covered for robots that exceed “life expectancy” |
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Developer tech support: Bug fix priority** **Rocketfarm cannot guarantee that a given bug can be fixed within a certain amount of time. **165 EUR/hour to help identify whether a system failure is caused by Rocketfarm software or other components of the system; if it is an issue caused by Pally no fee will be charged |
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