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Access to the Pally Knowledge Base (PKB)

Support: Rocketfarm supports partners when customers have questions or are in need of support for their Pally powered robot. Response time within 24 hours2 working days.

Pally replacement license:

• Receive a free new license if the licensed robot needs to be replaced due to robot hardware malfunctioning*

• If you need a replacement for a robot for a certain amount of time while the licensed robot receives repairs

• Other general scenarios where you need to replace one robot with another, permanently or for a certain amount of time*

*The old license has to be permanently removed

*Replacement license not covered for robots that exceed “life expectancy”

Developer tech support: Bug fix priority**

**Rocketfarm cannot guarantee that a given bug can be fixed within a certain amount of time.

**165 EUR/hour to help identify whether a system failure is caused by Rocketfarm software or other components of the system; if it is an issue caused by Pally no fee will be charged